TERMS OF SERVICE

Last Updated: December 7, 2025

  1. Acceptance of Terms

By accessing, downloading, installing, or using the services provided by Vortex Cannon Entertainment (“Company,” “we,” “us,” or “our”), including the website redpillgame.net and our game software (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”).

If you don’t agree with these rules, please don’t use our services.

  1. Who Can Play (Eligibility)

You must be 18 years or older to play our games and use our services. If you are under 18, we are sorry, but you cannot legally accept this agreement, and you must not use our Service.

  1. Play Fair (License & Restrictions)

We want everyone to have fun. We grant you a personal license to play the game, but you must respect the community.

Here is what you CANNOT do:

  • No Hacking: Do not use cheats, hacks, bots, mods, or any third-party software that can destabilize our servers, cause lag, and negatively affect the game performance for everyone.
  • No Toxicity: Don’t harass, threaten, or abuse other players or our staff. Hate speech is strictly banned.
  • No RMT (Real Money Trading): Selling your account or in-game items for real money is strictly prohibited.
  • No Breaking Stuff: Don’t try to hack our servers or reverse-engineer the game.
  1. Your Account

You are the owner of your account, and you are responsible for it.

  • Keep your password safe.
  • If someone else uses your account to break the rules (even if you didn’t know), your account will still be held responsible.
  • Let us know immediately if you think you’ve been hacked.
  1. Virtual Goods and Subscriptions

When you buy “Gold,” “Skins,” or subscribe to our “Premium”, you are buying a limited license to use digital content, not physical property.

  • No Ownership: You don’t “own” the pixels; you own the right to use them while the game exists and (for subscriptions) while your payment is active.
  • No Real Value: These items and subscription perks have no cash value and cannot be cashed out.
  • Subscription Perks: Benefits provided by a subscription are only available while the subscription is active. If your subscription expires or is canceled, you may lose access to specific features, items, or boosts associated with it.
  1. Refunds and Payments, and Subscriptions

Please read this carefully. We want to be transparent about money.

6.1. The “Used Ticket” Rule

Think of a purchase in our game or subscription like a movie ticket.

  • Before you enter: You might be eligible for a refund under local laws.
  • After you enter: Once you log in to the game or use the item, you have “torn the ticket.” The service is considered delivered.

Therefore: We generally do not offer refunds once you have logged in to the game after a purchase.

6.2. Recurring Subscriptions (Auto-Renewal)

If you purchase a recurring subscription (e.g., Monthly Pass):

  • Auto-Renewal: Your subscription will automatically renew each month at the then-current rate. By subscribing, you authorize us to charge your payment method every month until you cancel.
  • Cancellation: You can cancel your subscription at any time through your account settings.
  • Effect of Cancellation: If you cancel, you will continue to have access to your subscription benefits until the end of your current billing cycle. We do not offer partial refunds for the remainder of the month. Once the billing cycle ends, you will not be charged again, and your benefits will stop.
  • Payment Failures: If we cannot charge your card (e.g., it expired), your subscription and access to premium benefits will be suspended immediately.

6.3. Waiver (For EU/UK Players)

Legally speaking: By logging in or accessing subscription benefits immediately after purchase, you expressly acknowledge that the performance of the contract has begun and you waive your 14-day right of withdrawal for that specific billing period.

6.4. Chargebacks

If you have an issue with a payment, please contact support first. If you force a refund through your bank (chargeback) without talking to us, we consider this fraud and will permanently ban your account.

  1. Our Right to Manage the Game (Bans Policy)

We work hard to keep the game safe and fun. To do this, we need full control over who accesses our Service.

We reserve the right to suspend or ban your account at any time, for any reason (or no reason), with or without notice.

Usually, we ban for fraud or toxicity. But legally, we hold the right to refuse service to anyone to protect our game and company. If you are banned, you lose your items and account progress, and we are not obligated to compensate you.

  • Effect on Subscriptions: If your account is banned for violating these Terms, your subscription will be terminated, and you will not receive a refund for any remaining time on your subscription.
  1. Disclaimers (The “As Is” Clause)

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VORTEX CANNON ENTERTAINMENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

  1. Governing Law

These Terms shall be governed by the laws of EU, without respect to its conflict of laws principles.

  1. Changes to Terms

Games change, and so do rules. We may update these Terms occasionally. Check the “Last Updated” date at the top. If you keep playing after an update, it means you accept the new rules.

  1. Contact Us

If you have any questions about these Terms, please contact us at: support@vortexcannon.org